Employees are a service organization’s most valuable asset. They are typically the largest expense line item, and often create the greatest challenges that a management team faces. Effective management of labor laws, changing regulations, mandates from the Affordable Care Act (ACA), compensation and benefit plans, and staffing levels, presents numerous leadership issues, and can be overwhelming. Most companies struggle in this area. Without a compelling strategy and proper management tools, personnel costs can continue to rise, impacting bottom line results. Workforce management includes activities such as labor tracking, attendance, resource allocation, staffing levels and skillsets.
There are several key trends that affect service delivery organizations. As mentioned above, regulations are shaking up the workplace. Recognizing that employees are to be viewed as a valuable asset, rather than a cost center, many companies are investing more to increase engagement and improve employee morale. Additionally, the workforce shift from baby boomers to the millennials is creating a seismic shift in employee management styles, talent retention strategies, and training and development programs.
Today, workforces are more diverse and distributed than ever. Technology gives companies tools and in depth analytics to better manage these changes. Mobile devices, social media and other technological changes affect not only the employee handbook, but operations in general. How does a company effectively manage all of these issues? It starts with a strategy and a plan. White Nelson Diehl Evans’ professionals can help you implement effective workforce management tools and design reporting structures, that will provide strategic insights to help you manage and improve your bottom line.